Just Eat Refund Trick – Takeaway clients in Fallowfield have been claiming that their meals were never delivered and demanding refunds despite delivery drivers photographing the food on their doorsteps, a restauranteur claims. The guy, who requested anonymity to prevent others from attempting the stunt, wants people to understand its effect on local companies when they are already under tremendous pressure.
“We do a number of checks to determine what happened to the order after it left the restaurant,” they said. “For instance, we consider whether the rider was in the neighbourhood of the customer’s location or if the rider called the customer to inform them of their arrival.”
According to the site’s restaurant F.A.Q.s, “on occasion, like with many other companies, we encounter ‘bad actors’ who attempt to commit fraud and abuse via our platform.” Our systems are constantly developing to identify this kind of behavior for the advantage of our partners.
The Fallowfield company owner will not be aware of any reimbursements until he receives his monthly Deliveroo bills.
He asserts that he does not have this problem when customers order straight from him, leading him to assume that customers feel they are ‘cheating’ Deliveroo.
“They immediately hang up when the restaurant rings,” he explains.
“They seem to believe their activities have no impact on an independent restaurant.
“Those who believe they can order takeout and not pay for it are very mistaken.
“It’s upsetting because whenever I speak with the culinary staff, I can see they’re concerned.
“We have a specialised staff of agents tasked with handling refund requests, as well as a decision-making algorithm for detecting suspicious behaviour. We want to prevent repeat offenders and have used SMS verification to assist us in doing so.”
He asserts that the problem has become more prevalent over the past year and seems to originate among students.
He states that as a consequence of false claims, he developed a system to avoid fraudulent claims, but the company is nevertheless burdened with paperwork.
His drivers communicate their route, photograph the front door, and request confirmation of the customer’s identity before delivering the meal.
Because Deliveroo employs agents devoted to settling refund disputes between customers and restaurants, proof such as this is critical.
When the M.E.N. reached out to Deliveroo for comment, they said that customers who request refunds on a high proportion of orders are highlighted in their system, that they carefully examine refund requests before issuing them, and that they have the power to ban repeat offenders.
As a previous student in the neighborhood, he claims to be aware of the technique being discussed as a ‘hack’ and a means to ‘beat Deliveroo.’
He adds that those who fraudulently claim their purchase is missing or damaged should realize the scam’s effect on small companies like his.